Terms & Conditions

Please read our terms and conditions for our payment and refunds policy.

Customer Payment Terms

A deposit is payable to secure a booking date

Invoice will be sent to designated email address.

Full payment must be made 4 weeks prior to the start date of the course.

Cancellation & Refund Policy

Full refund provided if the following applies

1. Government regulations surrounding Covid 19

2. Full refund if cancelled 4 weeks prior to course start date

3. 80% refund if cancelled 3 weeks prior to course start date

4. 40% refund if cancelled 2 weeks prior to course start date

5. No refund will be issued if a course is a downloadable product or cancelled less than 2 weeks prior to its start date – but you may rebook for another date at no additional cost.

If we have to cancel the course due to unforeseen circumstances or low course numbers your options are:

1. Automatic enrolment on the next available course

2. Full refund.

Downloadable Products


Refunds on Attendance bookings

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@artizantraining.com for questions related to refunds and returns.

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