Overview

Terms & Conditions

Please read our terms and conditions for our payment and refunds policy.

Customer Payment Terms

A booking deposit is payable to secure a booking dates. 

Invoice will be sent to designated email address.

Full payment must be made  at least 6 weeks prior to the start date of the course.

Cancellation & Refund Policy
DEPOSIT. If course date cancelled up to 6 weeks prior to start of course a 25% admin charge will apply to the refund.
                If course date cancelled less than 6 weeks prior to start date no refund will be offered on the deposit paid

INVOICE balance paid: Refund  of balance provided if the following applies:

1. Government regulations surrounding Covid 19

2. Full refund if cancelled up to 6 weeks prior to course start date

3. 60% refund if cancelled  5 weeks weeks prior to course start date

4. 40% refund if cancelled 4 weeks prior to course start date  

5. No refund will be issued if a course is a downloadable product or cancelled less than 4 weeks prior to its start date – but you may request a rebook for another date at no additional cost.

If we have to cancel the course due to unforeseen circumstances or low course numbers your options are:

1. Automatic enrolment on the next available course

2. Full refund.

Refunds
Downloadable Products

REFUNDS ON ALL OF OUR DOWNLOADABLE PRODUCTS ARE NON REFUNDABLE AS THEY ARE NON RETURNABLE

Refunds on Attendance bookings

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Need help?

Contact us at info@artizantraining.com for questions related to refunds and returns.